Company statement on Coronavirus
During these difficult times we wish to assure all our clients that we are still open for business and we remain committed to supporting you all.
Our staff are working from home at present where they are able to log into and access all the information they require remotely, just as if they were in the office. Our phone lines remain open and your call can be transferred to your Property Manager by using our VOIP system (internet phone lines).
Whilst we are being advised to self-isolate and maintain social distancing, we will continue to carry out site inspections. However, we will be following government guidelines by keeping distances from others as advised. We will be working closely with contractors to ensure they continue to provide their usual services and ensure they update us should there be any changes to their situation.
We will continue to maintain communication whether by phone, emails, conference calls, video conferencing etc. to ensure all are kept informed.
If you live within a building where you must travel through communal areas and you are self-isolating and/or have tested positive please advise us without delay.
Once your Property Manager has been notified of this, they will take guidance from Public Health England (PHE) as to the required actions to take with regard to cleaning of the common parts. We would also need to notify those living within your building, including residents, on-site staff and contractors to the building.
Our Property Managers will look to arrange committees within each of the buildings to help manage and support others that are self-isolating or vulnerable by helping with shopping or even just a chat on the phone to know they are not alone. If you are a resident and are able to offer assistance to others within your building, please let us know as soon as possible.
If you are in need of additional support please contact us directly where we will endeavour to put you in touch with residents in the building who are able to assist you.
There is also online advice at NHS ‘every mind matters’ advising on mental health needs https://www.nhs.uk/oneyou/every-mind-matters/
Other websites providing further information are:
https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public
To get help from NHS 111, you can go to https://www.nhs.uk/ (for people aged 5 and over only)
Or call 111. NHS 111 is available 24 hours a day, 7 days a week.
If you have difficulties communicating or hearing, you can:
call 18001 111 on a textphone. Use the NHS 111 British Sign Language (BSL) interpreter service if you’re deaf and want to use the phone service.
IF YOUR PROPERTY IS SUBLET, PLEASE ENSURE TO PASS THIS ESSENTIAL INFORMATION ONTO YOUR TENANTS.